F.A.Q
What areas do you service?
Embers proudly serves Suffolk, Franklin, Chesapeake, Portsmouth, Norfolk, Virginia Beach, Isle of Wight, Smithfield, Hampton, and surrounding areas. If you're within 75 miles of Suffolk, VA, there's a good chance we can help—just give us a call!
Are you available for emergency HVAC repairs?
We understand that HVAC issues don’t always happen during business hours. While we do not offer 24/7 emergency service, we do prioritize urgent situations and do our best to accommodate same-day or next-day appointments when possible.
Do you offer maintenance plans?
Yes! Our affordable maintenance plans include seasonal checkups to keep your HVAC system running efficiently. Plans start at $249/year for the first system and $199 for each additional system. Members receive priority scheduling, discounts on repairs and replacements, and peace of mind.
Do you work with home warranty companies?
Yes, we are an approved service provider for several home warranty companies. We handle diagnostics, communicate directly with your warranty provider, and complete approved repairs. We also offer out-of-pocket options if you'd prefer not to go through a warranty.
Do you offer financing for new HVAC systems or major repairs?
es, we offer financing through a third-party lender. Whether you're replacing your system or facing an unexpected repair, we can help you find a payment plan that fits your budget. Pre- qualify at Loan Application - Acorn Finance